NO- 79, 5TH CROSS,
RAMESHNAGAR OPP POST OFFICE
Bengaluru Urban, Karnataka, 560037
+91 9986074786
care@dreamzoneindia.in
DreamZoneIndia Digital Limited ("DreamZoneIndia," "we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, including DreamZoneIndia Money (Wallet) and associated websites and mobile applications.
Personal Information: We may collect personal information such as your name, address, phone number, email address, date of birth, gender, and any other information you provide during the registration process or while using our services. Transactional Information: We collect details of transactions conducted through our services, including the amount, date, and the parties involved in the transaction. Technical Information: We may collect technical information such as your IP address, browser type, device type, and operating system to improve our services and provide a better user experience. Location Data: We may collect your location data when you use our services to offer location-based features.
To Provide Services: We use your information to facilitate your use of the services, such as processing transactions, managing your account, and responding to customer service inquiries. To Improve Our Services: We may use your information to understand how you use our services, to improve and personalize your experience, and to develop new features and services. Marketing and Communication: With your consent, we may send you promotional messages, offers, and updates about our services. You may opt out of receiving such communications at any time. Compliance and Legal Obligations: We may use your information to comply with applicable laws, regulations, and legal processes, as well as to protect our rights and the rights of others.
Third-Party Service Providers: We may share your information with third-party service providers who assist us in providing our services, such as payment processors, customer support, and marketing services. Legal Requirements: We may disclose your information if required to do so by law, or if we believe that such action is necessary to comply with legal obligations, protect our rights, or prevent fraud. Business Transfers: In the event of a merger, acquisition, or sale of all or part of our assets, your information may be transferred to the new owner.
We take the security of your personal information seriously and use various security measures, including encryption, to protect your information from unauthorized access, use, or disclosure. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.
Access and Correction: You have the right to access and correct the personal information we hold about you. You can update your profile information by logging into your account or by contacting our customer support. Data Portability: You have the right to request a copy of your personal information in a structured, commonly used, and machine-readable format. Right to Erasure: You may request the deletion of your personal information, subject to certain legal restrictions. Withdrawal of Consent: If you have provided consent for the processing of your personal information, you may withdraw that consent at any time.
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new policy on our website or by sending an email notification.
At DreamZoneIndia Digital Limited, we are committed to providing our customers with high-quality services through DreamZoneIndia Money (Wallet). However, we understand that there may be instances where a refund is required. This Refund Policy outlines the conditions under which refunds will be issued and the procedures for requesting a refund.
Service Cancellations: Refunds may be issued for services canceled before they have been rendered, subject to the specific conditions of the service purchased. Duplicate Payments: In case of any duplicate transactions or erroneous payments, you may request a refund. Failure to Deliver Service: If, for any reason, DreamZoneIndia fails to deliver the services promised, a refund may be issued after a thorough investigation. Unauthorized Transactions: If an unauthorized transaction has been conducted from your User Account, you may be eligible for a refund after verification by DreamZoneIndia.
Requesting a Refund: To request a refund, you must contact our customer care team via email at [care@DreamZoneIndia.in]or call us at +91 9986074786. Please include the following information in your request: - Full Name - Registered Mobile Number - Transaction ID - Reason for Refund Request Verification: Upon receiving your refund request, DreamZoneIndia will initiate a verification process. You may be required to provide additional information or documentation to support your claim. Processing Time: Once verified, refunds will be processed within [7-10 business days]. The refund will be credited back to your bank account or as applicable, to your PPI wallet. Non-Refundable Charges: Please note that certain charges, such as transaction fees and service charges, may not be refundable.
PPI Account Balance: Refunds will only be issued if the balance in your PPI account is greater than Rs.100. Balances lower than this amount are non-refundable. Refund Limits: Refunds will be processed up to a maximum amount of Rs. 1,00,000 per transaction. Expired Accounts: Refunds from expired PPI accounts will only be issued after thorough verification. You will need to provide bank details for the refund.
For any queries or concerns regarding our refund policy, please contact us at: - Email:[care@DreamZoneIndia.in] - Phone: +91 9986074786 (Available from 7:00 AM to 6:00 PM, all days)